Frequently Asked Questions
Everything you need to know about your DUVAL experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are processed within 1-2 business days, and standard delivery typically takes 5-7 business days depending on your location.
How do I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
What payment methods do you accept?
DUVAL accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, DUVAL is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our seasonal collections to minimize our environmental footprint.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.